Chennai: Reliance General Insurance (RGI), a 100 per cent subsidiary of Reliance Capital, has brought in speed and acceleration to its vehicle claim process by introducing ‘RAPID’ equipped with image analytics powered by Microsoft Azure Cognitive Services and Azure Machine Learning capabilities.

This end-to-end solution has helped RGI provide a much faster and seamless customer experience while making vehicle claims, a company statement said.

India, which is one of the world’s largest and fastest-growing auto insurance markets, relies largely on traditional ways to renew policies and process repair claims, which usually required inspectors to physically look over vehicles and assess damages. This leads to a delay in the process of inspection.